联系方式Contact Us

联系渠道Contact Channels

哪些问题适合联系我们When to Contact Us

• 使用问题：扫描、镜像、恢复过程中遇到的异常（建议先附上「帮助 > 关于」中的版本号）；Usage issues: errors during scanning, imaging, or recovery (please include the version number from Help → About).
• 授权问题：激活失败、换机、解绑、授权码状态异常；License issues: activation failure, device transfer, unbinding, license status errors.
• 退款申请：符合退款政策（未激活 7 天 / 激活后 24h 未用付费功能）可直接在应用内「我的授权 → 申请退款」提交，工单处理；Refund requests: if eligible (unactivated 7 days / activated 24h without paid features), submit via in-app "My License → Request Refund".
• 建议与反馈：新格式支持、功能改进、文档纠错。Suggestions & feedback: new format support, feature improvements, documentation corrections.

联系前请先看Before You Contact

• 帮助文档：覆盖快速开始、镜像、扫描、修复、授权激活等全部功能；Documentation: covers quick start, imaging, scanning, repair, license activation and all features.
• 教程博客：数据恢复原理与常见场景指南；Blog & Tutorials: data recovery principles and common scenario guides.
• 常见问题：下载、扫描、恢复、付费的高频问答。FAQ: common questions about download, scanning, recovery, and payment.